Our values & Services
Our values and services
Excellence
To offer high-end, personalized and impeccable services.
Trust
Building relationships based on transparency and confidentiality.
Availability
Always listening to respond quickly to your needs.
Discretion
Respect your privacy with absolute professionalism.
Innovation
Offer modern solutions adapted to your requirements.
Our concierge services
Daily management
o Reservation of restaurants, hotels and events.
o Organization of your travel (private transport, plane tickets, etc.).
o Administrative and personal assistance.
Luxury service
Save time, treat yourself to a high-end service
o Rental of villas, boats, yachts or luxury cars.
o VIP access to exclusive events.
o Personalized advice for unique experiences.
Tailor-made support
o Custom travel planning.
o Participate in regional auction rooms, antiques, flea markets.
o Management of private or professional events.
o Support for your family needs (childcare, schooling, etc.).
Specific services
o Assistance with your purchases of rare or luxury goods.
o Organization of home services (cleaning, private chefs, childcare, etc.).
o Monitoring of personal or professional projects.
A RENTAL PROJECT NEAR MONT SAINT MICHEL?
Make your life easier, entrust us with the management of your property
Are you a homeowner considering short-term rental? Tell us about your project!
or call us at
Phone :
+33(0) 9 52 31 29 52
Port :
+33(0)7 71 83 56 73 (WhatsApp)
Email :
montsaintmichel.conciergerie@gmail.com
What is the concierge service for cottages and vacation rentals?
Mont Saint Michel-Conciergerie offers its tools and services to owners and concierges to know how to delegate all or part of the seasonal rental activities.
The concierge service is a set of services that allows you to remotely manage all or part of your seasonal rental activity.
If for example you own a chalet in the mountains or an apartment by the sea but you live 500 km away, or even abroad 1500, 2000 km away, in Northern Europe, etc., you need help with cleaning and reception and generally for all the routine operations that require you to be on site.
The concierge will assist you with welcoming guests and handing over keys, cleaning between stays and laundry.
He can also assist you with routine maintenance work (gardens, common areas, small repairs and replacing dishes) and help you monitor plumbing, electrical or other work.
The concierge also offers other services if you wish, such as commercial prospecting (website, advertising, use of platforms such as Airbnb, Booking or Abritel, etc.), booking management with receiving calls and monitoring bookings until they are closed, possibly invoicing and preparing the accounting.
Concierge services
Here is a summary of the levels of concierge services that are offered to you most of the time.
Reception and cleaning are the most common and essential services for remote management of your vacation rental.
In addition, there is the routine maintenance of your property.
Finally, if you also wish to delegate this part, you can entrust the taking of reservations and commercial promotion.
The actors of the concierge service
Professional concierge services
Professional concierge services generally offer you a complete service that takes into account on-site operations, as well as taking reservations and commercial prospecting.
Their pricing is most often based on a commission of 25% to 35% of the amount of each reservation.
These are expensive services, and this does not take into account exterior maintenance, repairs or necessary interventions that are billed in addition. Despite everything, some professional concierge services may be the only solution in certain cases.
Most professional concierge services are located in large cities and try to capture Airbnbs in which owners have invested, which allows them to group their interventions.
As soon as you are in the countryside, it is more difficult to intervene because the area to be covered is much larger and generally the lodgings are larger, requiring a much higher cleaning time.
Mont Saint Michel-Conciergerie
We offer a range of services for both owners and welcomers as part of the concierge service for short-term rentals.
Owners often seek to minimize concierge costs by keeping all possible remote operations in their hands and are looking for a welcomer to help them on site.
We offer in our tools ways to exchange information between the owner and the welcomer to inform of arrivals and to send back the stay report (departures, arrivals, etc.)
On the Welcomer side, we provide them with additional services so that they can offer a complete concierge service from cleaning to managing reservations and OTAs and if they wish to develop this activity, we even offer them a website to offer their local concierge services.
Our experience shows that this organization is the most economical and balanced for both owners and welcomers where everyone finds what they are looking for thanks to the use of the range of services offered by Gîte et Bien.
Concierge services offered by Mont Saint Michel-Conciergerie
Wealth management, taxation, Business plan
Everything related to wealth management, finances, and tax choices remains in the hands of the owner.
You are looking for information on taxation. Mont Saint Michel-Conciergerie will be able to explain the consequences of the different tax choices (SCI, family SARL, LMP, LMNP), how to build a business plan to quantify your project.
You will then be able to more easily request the practical help of a tax lawyer and an accountant specializing in wealth to establish the forecast that you will present to the banks to finance your project.
Taking reservations
We offer Mont Saint Michel-Conciergerie members a call handling service for reservations.
This can be temporary in the event that you need to go on vacation and have a relay, or permanent if you wish to entrust us with this task.
We set up a specific file with the owner to be able to respond correctly to all questions and requests and a mandate to be able to adjust the rate according to the location, quality of the property, and circumstances.
This is a service that is generally attached to commercial prospecting as well as to the management of reservations when an owner has difficulty with IT or wishes to delegate activities other than the handling of travelers on site; it is somewhat comparable to what the Gîtes de France or Clévacances reservation centers do.
Reservation management
It is not enough to take a reservation, at the other end you need to have fair accounts, reservations invoiced, closed, ready to be recorded.
We meet owners who are destitute at the time of the annual closing of the balance sheet or to produce the supporting documents requested during tax audits.
You have to clarify each reservation as you go along, and close each month within a reasonable time frame.
Mont Saint Michel-Conciergerie offers you support for this management apart from the actual collection of checks, holiday vouchers, transfers and bank payments which remains in your hands of course.
Communication between welcomers and owners
We set up, at the request of the owner, an interface allowing their welcomer to be aware of the planned arrivals and departures, additional services purchased by travelers such as cleaning for example.
In turn, the welcomer will be able to note the arrival, any meter readings and transmit the signed and scanned or photographed arrival/departure documents to the owner.
This can also be the case with a campsite or a holiday residence when you have purchased a mobile home or an apartment and the local management is done by the residence or campsite.
This is what some works councils do, for example, which provide a mobile home at rock-bottom prices for the company's employees.
How to find and choose the right concierge to whom I will entrust my gîte?
Most of the time, you know the local area around your rentals and you activate your network of acquaintances to identify people who are interested.
You can also look at the sites of advertisements for proposals of services for cleaning, reception, linen.
This is the good starting point, but you must have confidence in the person and that they agree to work on Saturdays in high season.
The best is to use 2, or even 3 people, ideally who know each other and help each other when one is sick or on vacation is the right solution.
The people interested are those who are looking for additional income by doing cleaning, ironing linen, and possibly other services such as reception and small maintenance.
The only activity of reception and cleaning, which is only on Saturdays or weekends, is not enough to attract the right profiles and moreover, these people cannot multiply the Saturdays, so they are looking for other complementary activities.
Giving them laundry to do is a good complement. You can also suggest that they contact us to offer them prospecting tools to find other owners.
How can I offer my personal services through concierge services?
You are a welcomer and offer your services to people on jobbing sites. But have you thought about becoming a professional by offering your services around your home, especially if you live in a very touristy place?
Mont Saint Michel-Conciergerie brings its expertise to welcomers to help them find additional income:
• A website to promote your activity
• Flyers and commercial documentation for your prospecting
• Advertising on networks for prospecting.
We also provide welcomers with additional services for which they do not have the skills:
from commercial promotion and advertising to OTA management, the creation of a website, etc ...
Is concierge service possible for guest rooms?
Some services can be delegated, but it is above all the reception of a guest in his house and his rooms and often a passion for doing so that you cannot delegate.
By the concept itself, it is not possible to manage a guest house remotely.
The closest thing would be the management of an Airbnb and Booking with concierge service, as is done in large cities and ski resorts, but the guest room includes hotel services such as breakfast service, which is not always provided in the case of an Airbnb.
You can, however, get help, on a personal level, to do the cleaning or laundry, gardening with personal services.
Mont Saint Michel-Conciergerie also offers guest room owners the same value-added services for promoting the activity and online booking management tools.
Mont Saint Michel-Conciergerie, an essential set of tools and training
You will find all the elements you need to succeed in your seasonal rental business: website, online booking system, flyers, online payment, training, promotions and advertising, SEO, flyers, support, concierge tools, ...
It's been 7 years and more since we learned how to do it, forged the useful tools and that we welcome new owners who want to succeed and want to progress quickly with us.
There is nothing better than being supported in your project and when you create vacation rentals. We never plan enough everything related to sales promotion.
If you have made so much effort to start your business, it's still a shame that the profit goes to Airbnb and Booking. Unfortunately for some, it takes them a while to understand that they could earn more with our advice.
